Clear Responsibility Matrix · Operational Transparency

Fully Managed vs. Self-Managed Infrastructure

Understand exactly who manages what. Whether you need full hands-off white-glove management or raw bare-metal root freedom, we provide complete transparency.

24/7 Monitoring Available
Full Root Access Maintained
Proactive Security Patching
100% Hardware SLA on Both

Self-Managed Tier

Designed for experienced Linux developers, DevOps engineers, and teams with in-house sysadmins.

  • 100% full root SSH & IPMI/KVM console control
  • Freedom to install custom kernels and proprietary packages
  • Lowest infrastructure cost with zero management surcharge
  • Customer is responsible for OS updates, security patches & backups
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Most Popular

Fully Managed Tier

Recommended for e-commerce, growing businesses, agencies, and mission-critical production sites.

  • 24/7/365 proactive uptime monitoring and automatic incident recovery
  • Automated OS security kernel patches and firewall hardening
  • Daily automated backups with free point-in-time restores
  • Direct priority ticket and email support by senior Linux engineers
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Responsibility Matrix: Managed vs. Self-Managed

Clear division of operational responsibilities between IndSoft and your team.

Side-by-Side
Operational Responsibility Self-Managed Tier Fully Managed Tier
Physical Hardware & Redundant Power IndSoft Managed IndSoft Managed
Core Network & DDoS Mitigation IndSoft Managed IndSoft Managed
Initial OS Setup & Template Deployment IndSoft Managed IndSoft Managed
OS Security Updates & Kernel Patches Client Responsibility IndSoft Managed
24/7 Service Monitoring (HTTP, SSH, MySQL) Ping Only Full Proactive Remediation
Automated Daily Backups & Restores Optional Add-on Included (Daily)
Web Server Optimization (Nginx/PHP-FPM) Client Responsibility IndSoft Managed
Root SSH & Sudo Access Full Unrestricted Root Full Root Available

Frequently Asked Questions

Need help choosing between Managed and Self-Managed?

FAQ
Can I get root access on a Fully Managed server?
Yes. Unlike other providers who lock you out of your own servers, IndSoft provides full root SSH access upon request even on fully managed setups, allowing your team to deploy proprietary tools while our team maintains the underlying OS stability.
Can I upgrade a Self-Managed server to Fully Managed later?
Yes. If your application grows and you prefer our engineers to take over updates, monitoring, and backups, you can add our server management package at any time without reinstalling or moving data.